EASY TO USE |
- Real-Time Room Plan – highly efficient graphic system for monitoring & planning hotel availability in real time (offers direct access to all front office package functions)
- Fast data access
- Fidelity accelerator keys
- Open to Industry standard products & services (MS Office, E-mail,…)
- Standards in GUI (graphical user interace) to provide the ease of use and training
- Service support network
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CUSTOMIZABLE, FLEXIBLE & USER DEFINABLE |
The Fidelity Hotel Management System is highly flexible. Thanks to its user-definability, the system can be customized to any hotel environment and size. Strong points in flexibility are: - Report Generator
- User-definable reports
- User-definable night audit
- User-definable fields
- User-definable language
- Multiple installation parameters
- Several security levels
- Fulfilment of legal an financial requirement of different countries
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INTERFACES |
- Back Office Systems
- Telephone Systems
- Point of Sales (POS) Systems
- Door Locking Systems
- Mini-bar
- Energy Management
- Video Systems
- GDS/IDS interface
- PAY-TV, etc.
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RESERVATIONS, CHECK-IN & CHECK OUT |
- Different Types of Reservations (individual, group, company, travel agents,…)
- Market & Source Code
- Automatic Rate & Package Assignment
- No-Shows, Cancel Reservation & Reactivation of Reservation
- Stoop booking, Do not rent
- Multiple Rate & Rate Type per Stay
- Split folio & Payment Transfer
- Change & Exchange Room, Room Sharing
- Reservations connected to Guest History/Profile
- Availability forecast (by reservation type or room type, etc.)
- Fast Check-in & Check-out
- Late Check-out
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PROFILES/ GUEST HISTORY |
Complete demographic records for guests, companies, contacts, groups, travel agents and sources. Profiles include addresses, phone numbers, guest statistics, revenue, guest preferences & guest photo. Statistics by revenue, number of stays, number of nights and number of cancellations, not only for individual guests but also for companies, travel agents, and sources. |
GROUP MANAGEMENT |
- Reservation;
- Check-In and Check-Out from single screen;
- Group and Room Payment from single screen;
- Perform automatic room assignment as well as automatic room type assignment with selection by hotel-specific features;
- Different length of stay for each group member;
- Group check-out or individual check-out.
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CASHIERING | | |
- Multiple cashier numbers;
- Multi currency;
- In multi-property environments guest charges can be cross-posted from any property in the hotel complex.
- Multiple payment methods: cash, credit cards, direct bills.
- Complete cashier journal.
- Deposit accounting.
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ACCOUNTS RECEIVABLE |
- Direct billing;
- City ledger;
- Invoicing;
- Account aging;
- Bill payments.
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BACK OFFICE |
- No down time;
- Night Audit Rate & Revenue Management;
- Direct Billing;
- City Ledger;
- Business Source & Travel Agent Backup;
- Restore.
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ROOM MANAGEMENT |
- Room Availability;
- Housekeeping;
- Maintenance; Room Status Diagram.
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GLOBAL PERSPECTIVE |
- Multilingual (English, German, Italian, Chinese etc.)
- Multiple Currency;
- Date & Time Format;
- Number & Currency Format.
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REPORTS |
- Manager & marketing reports
- Advanced analytical reports
- Over 500 standard reports in categories: Guests in House, Reservations, Guest history, Financial, Night audit, Statistics, Shift reports, Configuration reports, Comparison with last year (day, month, year) and budget
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